Contacts

For any general inquiries, feedback, or collaboration offers, feel free to reach out directly:

📧 Email: contact.powerpathway@gmail.com
📍 Location: Power Pathway is a European-based online store that partners with the most trusted global fulfillment providers.

We do not operate from a single warehouse — instead, we use a smart logistics network with multiple warehouses strategically located around the world, including:

  • 🇪🇺 European Union (e.g. Germany, Poland, Czech Republic)
  • 🇨🇳 China (main logistics hub with wide product availability)
  • 🇺🇸 United States (for selected items)

This means your order will be shipped from the warehouse closest to your location, depending on product stock and availability — which ensures faster delivery and lower environmental impact.

🛒 Order & Shipping Support

If you’re reaching out about an existing order, please include the following (if available):

  • Order number
  • Email used during purchase

This helps us assist you much faster.

Depending on product availability and your location, your order may ship from warehouses in China or the European Union.

We carefully monitor all shipments, and you will always receive a tracking number as soon as your order is dispatched.

🛡️ We Value Your Trust

  • Secure payments and encrypted data
  • Carefully selected suppliers
  • Real-time order tracking
  • Friendly customer support

We understand the importance of transparency and reliability — and we’re committed to providing a smooth and stress-free shopping experience.

⏰ Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (Central European Time, CET)
⏳ Average response time: within 24 business hours

📖 Frequently Asked Questions (FAQ)

1. Where is my order shipped from?

We work with the most trusted global fulfillment providers, warehouses located in China, the EU, and other regions.
Your order will be shipped from the warehouse closest to your location, depending on product availability.

2. How do I track my order?

As soon as your order is dispatched, you’ll receive an email with a tracking link.
If you haven’t received it within a few days of purchase, please check your spam folder or contact us at
📧 contact.powerpathway@gmail.com

3. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we might still be able to change or cancel it.
Please contact us as soon as possible with your order number.

4. Do you offer refunds or returns?

Yes. We offer refunds or replacements if:

  • The item arrives damaged
  • The item is significantly different from the description
  • The item hasn’t arrived within 30 days

Please contact us within 7 days of receiving the product with photo/video proof.

5. Why does my package have non-EU or Asian markings?

Some of our products are shipped from trusted suppliers in China.
This allows us to offer competitive pricing while ensuring quality.
All shipments are carefully packed and pass through quality checks before dispatch.

6. Are payments on your site secure?

Absolutely. We use secure, encrypted payment gateways.
Your payment and personal data are fully protected.

7. I have another question — how can I reach you?

We’re always happy to help. You can contact us via:
📧 contact.powerpathway@gmail.com

🔒 We are committed to your privacy, satisfaction, and trust.

Have a Question? Write to Us!

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